Maximizing Leadership Accountability
Glenn Brome - Line
Influencing your company’s performance
Holding Everyone Accountable - Missing Links
Is your organizational focus
missing links?
Has your company’s ‘vision’
become blurry?
Learn how the premier customer service organizations create an environment
for improving performance and consistently
deliver with SERVICE and PROFITS!
Holding Everyone Accountable - Vision Blurry
Glenn Brome - Line
Discover many common ‘Missing Links!’

Find the ‘Link’ between your VISION, MESSAGES, ACTIONS, and for Holding Everyone ACCOUNTABLE
Holding Everyone Accountable - Arrow Model
Learn how to combine
and align all the elements
of your organizational
Training, Leadership,
Vision and Accountability
to practice
Facilitative Leadership
Glenn Brome - Line
Participants will…
•
LINK what you do – to how you do business
•
 Keep your organizational VISION clear
•
 Tie your MESSAGES to your ACTIONS
•
 Identify the ‘Missing Link’ between reward and recognition
• Understand more about the Leadership Link that balances style with results
• See how being prepared with a Recovery strategy can strengthen the service you provide internally and externally
• Discover ways to hold everyone ACCOUNTABLE
• Witness how ‘It all comes together’ as Facilitative Leadership!
Glenn Brome - Line
"I want to let you know that I appreciate very much your facilitating the afternoon portion of our Manager's Meeting Friday on Quality Service and Competition.

The session was very thought-provoking — and based on observations during the session and comments after its conclusion, it was very effective…"
Gerald S. Allen, President
Avitar Utilities
Glenn Brome - Line
Glenn Brome - Line